Ms. Kitty Lo joined Airport Authority Hong Kong in Jan, 2018 as the General Manager, Retail Experience. Her key responsibility is to enhance passenger experience in Hong Kong International Airport through offline and online initiatives. Kitty has substantial experience in marketing and brand management gained from sizable companies such as Procter & Gamble, CLP Power and Hysan Development Company Limited.She holds a Bachelor of Business Administration degree from the Hong Kong University of Science & Technology.